Being defensive at work… an alternative approach to receiving criticism.
07/03/10 | Kentucky Business Network
Have you ever found yourself arguing back in a reactionary way after receiving criticism at work? Being defensive is a very common reaction to criticism in the workplace. In most cases, being defensive however can hinder progress or do no good at all. Often times, a defensive reaction only further distances the opposing critic.
Next time you or your project comes under criticism, try simply asking questions in return. Be careful to not work out your anger or feelings of rejection in your questions. Leading or pointed questions are not exactly what we are recommending. Instead, simply use the questions as a process of better understanding where your critic is coming from.
This may help in a number of ways. For one, you will benefit to understand the agenda of the critic and the goals of the critic. It will help your position to view your project through a different lens–even if you don’t change anything about your project, presentation or stance. Secondly, good questions will open a sense of empathy between you and your critic. This is a good base for gaining support in your endeavors. If the critic feels understood, they may also be more open to readjusting their stance–and taking a look from your perspective as well.
Whether or not the criticism aimed at you or your project is well founded, taking a more interested and invested approach through asking genuine, exploratory questions will create a spirit of colaboration and thus garner a base of broader support for your endeavors.
